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Policy regarding insurance policy delivery

V-Store uses a management system to offer convenience to service users who buy our insurance policies online. After you have made payment and your order is confirmed by V-Store, your insurance coverage will take effect at the time and on the date that you have specified on your request for insurance online. Your insurance policy/receipt/tax invoice will be delivered to the address in Thailand you have indicated.

Policy Insurance Process

  • New policies: Processing time up to 7 days.
  • Renewed policies: Processing time up to 15 days.

Document Delivery Process

The company's insurance policy/receipt/tax invoice delivery service is provided to clients in Thailand. These documents are delivered to the addresses registered with V-Store only. We use the registered mail service of Thailand Post Company Limited to deliver these documents everyday except on Saturdays, Sundays, and public holidays.

  • Bangkok and Greater Bangkok: Delivery time is 1-3 business days.
  • Other provinces: Delivery time is 2-5 business days.


  • Products are delivered Monday through Friday. No delivery on Saturdays, Sundays and public holidays.
  • Policies are delivered by the order of P.O. numbers.
  • Policies are delivered to the address indicated in the Address for Product Delivery box only. The address cannot be changed after product delivery has been confirmed.
  • The delivery time given is only an approximate. The actual time depends on the company providing delivery service and does not include Saturdays, Sundays or a public holiday. The delivery time may differ from the information given above, especially during festive seasons.
  • If you do not receive your insurance policy within the specified period, please contact us at 02-239-1555